Frequently Asked Questions

What is 963Hz resonant silver jewelry?

Our exclusive 963Hz silver collection is crafted with vibrational precision at the 963Hz frequency, known as the "frequency of the gods" in sound healing. This frequency is believed to promote connection with higher consciousness, spiritual awakening, and energetic balance. Each piece is designed to resonate with your body's natural energy field.

Is your jewelry real sterling silver?

Yes! All El Dorado pieces are crafted from authentic 925 sterling silver (92.5% pure silver). Each item is hallmarked to verify its purity. Our silver is hypoallergenic and safe for sensitive skin.

Are all pieces handmade?

Several of our collections (Chan, Oni, Fan) are handmade by skilled artisans who shape each link individually. Our statement pieces (Cruz-Ki, Fuego Cadena, Dumfe) feature precision-engineered settings for maximum sparkle and durability. All pieces undergo rigorous quality control.

How long does shipping take?

• Domestic (US/Canada): 3-7 business days
• International: 7-14 business days
• Express Shipping: 1-3 business days (available at checkout)

All orders include tracking and insurance. You'll receive a tracking number via email once your order ships.

Do you ship internationally?

Yes! We ship worldwide. Duties and taxes may apply based on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping price.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, return it within 30 days for a full refund. Items must be in original condition with tags attached.

To initiate a return, email us at tommy@innovlead.ca with your order number.

Can I exchange for a different size?

Absolutely! We offer free size exchanges. Contact us within 14 days of delivery and we'll send you the correct size at no additional cost.

How do I find my bracelet size?

Most of our bracelets are either adjustable (7-8 inches) or standard 8 inches, which fits most adults. To measure your wrist:

1. Use a flexible measuring tape or string
2. Wrap it around your wrist where you'd wear the bracelet
3. Add 0.5-1 inch for comfort

If you're between sizes, we recommend sizing up for comfort.

What chain length should I choose?

Our Fuego Cadena chain is 22 inches (56cm), which sits at the collarbone for most people. This is a versatile length that works with most outfits. If you need a custom length, contact us before ordering.

How do I care for sterling silver jewelry?

Daily Care:

• Wipe with a soft microfiber cloth after wearing
• Remove before showering, swimming, or exercising
• Avoid contact with perfumes, lotions, and hairspray
• Store in an anti-tarnish pouch or airtight container

Deep Cleaning:

• Use a silver polishing cloth monthly
• For heavily tarnished pieces, use professional silver cleaner
• Never use toothpaste or baking soda (too abrasive)

Will my silver tarnish?

Sterling silver naturally tarnishes over time when exposed to air and moisture. This is normal! Regular wear actually helps prevent tarnish as skin oils create a protective barrier. Proper storage and occasional polishing will keep your jewelry looking brilliant.

Is the jewelry hypoallergenic?

Yes! 925 sterling silver is hypoallergenic and safe for sensitive skin. It does not contain nickel, which is the most common jewelry allergen.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and cryptocurrency (XRP). All transactions are processed through encrypted, PCI-compliant payment gateways.

Is my payment information secure?

Absolutely. We use 256-bit SSL encryption and never store your payment information on our servers. All transactions are processed through Stripe, a trusted payment processor used by millions of businesses worldwide.

We're here to help! Contact us at:

📧 tommy@innovlead.ca
💬 Live Chat (available on main site)
⏰ Response time: Within 24 hours